Our Frequently Asked Questions

What do I outsource to my Virtual Assistant?

There isn't anything specific you can or can't send to your Virtual Assistant - but here are some examples:

Email management; your virtual assistant can simply log in to your emails and manage all incoming mail.

Call management; simply divert your calls to your virtual assistant during hours to suit you. You can work with your virtual assistant to create a script to ensure calls and handled correctly.

Bookkeeping: Your virtual assistant can manage your invoicing and credit control - logging in to your bookkeeping software is a simple way to organise this - your virtual assistant can provide you with weekly or monthly reports.

If you need support with anything business related or personal, contact one of our virtual assistants and we can let you know if it is something we can support you with. The simplest way to find out is to give us a call - our assistants are available 7 days a week and can give you a quote based on what your business needs.


Can I hire a virtual assistant on an ad-hoc basis?

Yes, one of the main benefits of hiring a virtual assistant is the ability to book support as and when you need it. Say goodbye to idle co-workers in the office - you only pay your virtual assistant for the hours per day or per week you need her for. I Need a PA offer virtual assistant services with no obligations, long term commitments or contracts. You simply hire support whenever and however you need it. 

How do I know you won't share or exploit my files?

Our Virtual Assistants are more than happy to sign any confidentiality forms or agreements and we have our own privacy policy. We do also sometimes ask our clients to sign a disclaimer prior to sending any documents, depending on the nature of the content.

How will we share files?

We primarily use email to share files but also any online tools - such as Google docs, Onedrive, Fileshare and Dropbox. We also keep a lot of our contact to email, but phone calls and Skype/Google Hangouts can be very effective. This can all be measured around your working hours - we work for you!

What if I need a long-term virtual assistant?

A virtual assistant at I Need a PA can support you and your business for 2 hours or 2 years. All our prices are discretionary to tailor to your business. Long term virtual assistants can be more beneficial once you have had the time to build a trusted, professional relationship. Your VA will know and understand your expectations and routines, and you will be able to maintain consistency in how your business is run. A huge benefit working with a virtual assistant is the ability to book on a pay per task basis. You are not contracted, and do not need to make any commitments. Your virtual assistant will be available to you as and when you need her. This is a great way to ease into working with a VA, if you haven't before.  

Why are Virtual Assistants more practical for my business?

Virtual assistants are a cost effective solution to in-office staff. Outsourcing your administration eliminates PAYE costs, holiday pay and sick pay as well as all those hours your in-office staff sit idle, with nothing to do. Virtual assistants are flexible, working around you and your business, and work from their own offices; saving you space in yours. Filling contracted hours of up for 40 per week can be challenging if your workload is unpredictable. Hiring a virtual assistant ensures you never have to pay when your personal assistant isn't working - you simply hire her as and when you need her, so you are only paying to keep your business running. 

Can I hire a virtual assistant if I am not a business owner?

Of course! I Need a PA work with businesses and individuals regardless of what you do for a living. We provide personal support as well as administrative - including diary and email management, holiday booking services and event planning.

How do I keep track of the hours you do?

We keep a record of all hours and tasks your virtual assistant completes for you, and send timesheets alongside each invoice. Time is recorded using tracking software with a "Start/Stop" timer - ensuring complete accuracy. 

You are, of course, able to keep your own records for your peace of mind.


Tel: 0800 246 1956

E mail: info@ineeda-pa.co.uk

Our full contact details can be found on our contact us page.

If you require any more assistance or have any questions that we have not covered, please contact us and one of our assistants will be more than happy to answer your questions. We offer trial periods if you have never worked with a virtual assistant before, to help ease you in. Our virtual assistants are available via phone and email 7 days a week - so why not give us a call now?